Privacy Policy
At FitSportax, accessible from fitsportax.co.uk, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
We may collect and process the following data:
- Personal Information: Name, email address, billing/shipping address, phone number.
- Payment Information: Collected securely via trusted third-party payment providers (we do not store card details).
- Account Information: Login credentials if you create an account.
- Order Details: Products purchased, order history, delivery details.
- Technical Data: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you regarding your purchase, support requests, or promotions (if you opt-in).
- Improve our website, services, and customer experience.
- Detect and prevent fraud or unauthorized transactions.
- Comply with legal and regulatory obligations.
3. Sharing Your Information
We will never sell your personal data. However, we may share it with trusted third parties for:
- Payment processing (e.g., PayPal, Stripe, WooCommerce Payments).
- Shipping & delivery services (e.g., Royal Mail, couriers).
- Website hosting & analytics providers.
- Legal authorities if required by law.
4. Cookies & Tracking
Our website uses cookies to:
- Enhance site functionality and user experience.
- Analyse website performance and traffic.
- Remember your preferences (e.g., cart items).
You can manage or disable cookies in your browser settings, but some parts of our site may not function properly.
5. Data Retention
We retain your personal data only as long as necessary to:
- Fulfil your orders.
- Meet legal, accounting, or reporting requirements.
- Provide customer service and product support.
6. Your Rights (UK & EU GDPR)
You have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data (subject to legal obligations).
- Opt-out of marketing communications at any time.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO).
7. Security of Your Data
We implement strict security measures, including SSL encryption, secure payment gateways, and restricted access, to protect your personal information.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
FitSportax
📧 sales@fitsportax.co.uk